Refund policy
🎄 Extended Christmas Returns & Exchanges
Shop early this Christmas with confidence!
Any orders placed or items purchased between 8th November and 24th December 2026 can be returned or exchanged until 12th January 2027, or within our standard 28-day returns period, whichever is later.
This applies to online orders and purchases made at our Glasgow and Belfast stores.
Received an item as a Christmas gift?
No problem! All you need is the original order number and the email address it was ordered with. You can exchange your gift for another size or product, or receive store credit.
Refunds can only be issued to the original payment method.
All Christmas returns and exchanges are subject to our standard returns conditions outlined below.
Your statutory rights are unaffected.
We offer a 28-day returns and exchanges policy.
What can be returned
You have 28 days from delivery to start a return. Items must be unworn, with all tags attached, and free from marks or fragrance. If we receive an item that has been worn, has had its tags removed, or has marks or fragrance on it, we may send it back to you.
How to start your return
- Click Start your return (on this page, or under "Returns" on any product page).
- Enter your order number and email address.
- Choose the items you're sending back, tell us why, and pick an exchange or a refund for each one.
- Print your Royal Mail Tracked 48 label at home, stick it on your parcel and drop it at any Post Office or Royal Mail drop-off point.
Please post your return within 5 days of receiving your label. After 5 days the label is cancelled, and you'll need to arrange and pay for return postage yourself.
Returns go to: RESTOCK3D, Unit 103, Level 1, 55 St Enoch Square, St Enoch Centre, Glasgow, G1 4BW.
Exchanges (free returns label)
- Different size: choose any size that's in stock at the same price or lower. We send it out once your return is on its way back to us.
- Something else: we give you exchange credit for the value of your item. Your credit code unlocks as soon as your parcel arrives back with us, then works once and lasts 30 days. If you spend less than your credit, the rest is sent to you as a one-use gift card that expires 30 days after it's issued.
Refunds
A £3.75 returns label fee is taken off your refund (once per return). The label is free if your item arrived damaged or faulty, or we sent you the wrong item.
Refunds go back to your original payment method within 2 to 5 working days of your return arriving with us. Original delivery costs are not refundable.
Damaged, faulty or wrong items
Please check your order when it arrives. If something is damaged, faulty or not what you ordered, start a return and choose "Arrived damaged or faulty" or "Wrong item sent" so your label is free.
Returns from outside the UK
Please email help@restock3d.co.uk to arrange your return. Because of possible import charges, refunds for orders outside the UK are processed 2 weeks after we receive your return, and any import fees we're charged are taken off your refund.
Any other questions?
Email us at help@restock3d.co.uk and we'll be happy to help.